Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays). You will receive a confirmation email with tracking details once your order is dispatched.
Delivery Times & Costs
• United Kingdom: Standard delivery – 2–4 working days | Free on orders over £50
• European Union: Standard delivery – 5–10 working days | Calculated at checkout
• Rest of World: Delivery – 7–15 working days | Calculated at checkout
Delivery times are estimates only and may vary due to courier delays, customs procedures, or public holidays outside our control.
Customs & Import Duties
Orders shipped outside the UK may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the customer and are not included in our product or shipping prices. Please check your local regulations before ordering.
Delivery Issues
• If your order arrives damaged or incorrect, contact us immediately at lamourlumiere1@gmail.com with photos of the packaging and items.
• We are not liable for lost or delayed parcels once they have been handed to the courier, but we will help you track and resolve any issues.
• It is your responsibility to provide an accurate delivery address. We cannot replace or refund orders sent to an incorrect address provided by you.
Contact
For any shipping questions:
📧 lamourlumiere1@gmail.com
📞 +44 7988 651946
Shipping Policy Processing Time All orders are processed within 1–2 business days (Monday–Saturday, excluding UK public holidays). You will receive a confirmation email with tracking details once your order has been dispatched. Delivery Times & Costs United Kingdom Standard delivery: 2–4 working days Free on orders over £50 | Calculated at checkout on orders under £50 European Union Standard delivery: 5–10 working days Costs calculated at checkout Rest of World Standard delivery: 7–15 working days Costs calculated at checkout Delivery times are estimates only and may vary due to courier delays, customs procedures, or public holidays outside our control. Customs & Import Duties Orders shipped outside the UK may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking your local regulations before ordering. Delivery Issues If your order arrives damaged or incorrect, please contact us immediately at lamourlumiere1@gmail.com with photos of the packaging and items. We are not liable for lost or delayed parcels once handed to the courier, but we will do everything we can to help you track and resolve any issues. It is your responsibility to provide an accurate delivery address. We cannot replace or refund orders sent to an incorrect address provided at checkout.